Service For You
Delivering a service excellence committed to customer satisfaction is what the Company strives for, Here are the Services we provide:
Delivering a service excellence committed to customer satisfaction is what the Company strives for, Here are the Services we provide:
Digital Optima provides a variety of infrastructure operation and maintenance services for the data centre of the enterprise customers with conventional, value-added and customized specifications. Partner with famous factories all over the world, we are equipped with professional technical capabilities, flexible SLA, multiple factory resources of products, including but not limited to servers, storage devices, database, allow customers to get away from the tedious daily operation and maintenance work within limited budget.
Remote support service
Remote support can be an effective method to improve diagnostic quality and shorten troubleshooting time, hence result in enhanced customer satisfaction. Remote support is available via phone, mail, and remote connectivity tools to carry out remote fault diagnosis and troubleshooting.
Onsite diagnostics service
Due to hardware failure unable to remotely resolved, field service engineer will be onsite with appropriate spare parts to complete repair or parts replacement.
Parts provision and onsite service
Bringing together spare parts resources of global partners and a wide distribution of hubs, Digital Optima is qualified for the parts provision and onsite service with flexible SLA, targeting global customers.
System health check
Digital Optima offers log collection and analysis to HW and SW as well, with option to include system health evaluation, preventive maintenance and proactive problem solving.
System firmware and driver upgrade
Digital Optima provides proactive firmware and driver upgrades, in order to eliminate potential risk and improve system stability.
Operating System patch upgrade and system rebuild
Digital Optima provides patch upgrade service option to eliminate potential system risk, and offer complete system reinstallation service.
Scheduled onsite engineer and parts standby service
Digital Optima offers 5x9 or 7x24 options for engineers or parts onsite standby service, during public holiday or special occasions as option to meet demands.
